Graduate Student Services Coordinator (4574U) #25781

Graduate Student Services Coordinator (4574U) #25781

The Graduate Student Services Coordinator is a member of the Statistics Student Services Team which includes two undergraduate advisors who also serve as schedulers and Course & Curriculum Officers, one Professional Master’s Degree Program Coordinator, and one PhD Program Advisor who also serves as the Director of Student Services and the supervisor of this position. This position is responsible for a wide-range of duties including graduate admissions, Academic Student Employee (ASE) assignment and hiring, fellowships and financial aid, events, and other special projects in support of Student Services.

Application Review Date

The First Review Date for this job is:  11/2/21


35%  Advising, Recruitment and Admissions:

  • Advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals; utilizing in-depth knowledge of the organization's admissions criteria, helps rank applicants for admissions; evaluates domestic and international transcripts for degree eligibility; initiates and arranges student recruitment visits to Berkeley.
  • Advise prospective graduate students (both walk-in and scheduled appointments) on the nature of the department’s graduate program; the admission process; deadlines, department and University policies, requirements and procedures. Suggest alternatives to those whose stated goals might be better served in another department, on another campus, or through UC Extension or an exchange program.  Advise applicants during the application review process. Review and prioritize arriving correspondence and documents and determine action needed. Respond directly to inquiries.
  • In collaboration with the Masters and PhD Program Advisors, assist in all phases of the graduate admission process which includes over 900 applications.  Organize documents for future retrieval for admission, readmission and change of major/degree applications and petitions.  Interpret and apply campus, Department and Graduate Division policies related to admission eligibility. Evaluate files of applicants with degrees from both U.S. and international institutions. Analyze, interpret and apply policy set by Graduate Division to determine the equivalence and verify authenticity of academic credentials.  Assess validity of requests for exceptions to regular policies and procedures.  Identify and refer any documents that appear altered or fraudulent to the International Analyst in Graduate Division.  Using a variety of grading scales, calculate and review grade point average to determine that the student meets the minimum level of academic achievement set by Graduate Division.
  • In collaboration with the Masters and PhD Program Advisors, act as a liaison with Graduate Division for the Statistics faculty.  Participate in the preparation for and attend admissions committee meetings.  On behalf of the MA and PhD admissions committees, make recommendations for admission, readmission and deferral to Graduate Division. Compose petitions for admission exceptions to eligibility requirements.  Inform successful candidates of their admission recommendation and denied applicants of the departments’ decision.

35%  ASE Administration:

  • Assist with the hiring of all Academic Student Employees. Apply intermediate knowledge of policies, and procedures to complete tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Using professional UC Academic HR concepts, apply campus and/or system wide policies and procedures to resolve a limited range of Academic Student Employee (ASE) issues. Exercise independent judgment within defined procedures and practices to determine appropriate hiring actions.  Assist with administering policies and programs in recruiting, instructional labor relations, wage and salary administration, and training. Assist with management of GSI course assignments, and work with Departmental Faculty GSI Advisors to meet University requirements for training of GSIs.  Handle exceptional cases, and recommend GSI assignments in special cases after routine assignments have been completed. Maintain and update GSI database.  Recommend GSI assignments factoring in relative classroom strengths and weaknesses, and course subject-matter knowledge of individual GSIs as matched to course content and instructor. Provide statistical and tracking data for departmental leadership. Participate in annual reporting and planning.

15%  Course support, Records Management and Special Projects:

  • In collaboration with other staff and faculty, coordinate special projects. Manage graduate database including tracking alumni. Monitor department website relative to admissions, advising and career matters, updating information in a timely manner. Email lists maintenance. Assist with the coordination of department updates to the Berkeley Academic Guide, grant proposals, surveys and other publications. Assist with the coordination of course evaluations to ensure all teaching sessions are set up accurately in the course evaluation system. Assists with analysis. Performs other duties as required.

5%   Events:

  • Assists in the planning and execution of Student Services events including student recruitment visits, orientation, IAP events, CAL DAY, and commencement. Help to identify, communicate with and coordinate volunteers for Student Services events.

5%  Fellowships & Financial Aid:

  • Assists with the planning and processing of departmental and external graduate student fellowship and awards.

5%   Professional Development:

  • Maintain professional development and update working knowledge of student affairs administration through attendance and participation at campus and other training sessions, seminars, conferences, and events and active membership in campus and professional organizations, and networking with peers.

Required Qualifications

  • Computer skills needed for word-processing, producing excel spreadsheets, updating websites, etc. is required.
  • Demonstrated strong interpersonal skills. Multicultural competencies; ability to work with diverse populations is required.
  • Skills in service orientation, organization, active listening, and critical thinking is required.
  • Demonstrated strong judgment, problem-solving skills and initiative are required.
  • Ability to handle sensitive information and maintain confidentiality is required.
  • Demonstrated attention to detail, ability to multi-task, strong organizational skills are required.
  • Demonstrated ability to communicate effectively orally and in writing is required.
  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications

  • Basic knowledge of student services concepts, policies, and procedures is preferred
  • Basic knowledge and experience working with a diverse student population is preferred.
  • Knowledge of University-specific computer application programs and pertinent databases such as Campus Solutions, SLATE, etc. is preferred.
  • Basic knowledge of UC Berkeley and the department/school/college is preferred.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:…

  • Starting salary commensurate with experience.

How to Apply

Please submit your cover letter and resume as a single attachment when applying. and search for Job ID #25781